Privacy Policy
Who we are
This website address is: https://chrissiekay.com. The website, and all its content, is owned and managed by artist Chrissie Kay and her support team. You can get in touch with Chrissie directly via the Contact page.
What information we collect and store
Cookies
We only use cookies that are essential to operate this online store and fulfil your order. We are therefore not legally required to ask for your specific consent and by using the site, we assume that you are agreeing to the use of cookies for this purpose.
So while you visit our site, we’ll use cookies to track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
During Checkout
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and credit card/payment details. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Using the Contact form
When you submit an enquiry using the contact form, we collect and store your name, email address and message. This is so we can reply to your enquiry. We store these details in case we need to refer to them in future but we do not pass them onto any third parties.
You will also not be automatically added to any mailing list by using this contact form. We will only add you to any newsletter or mailing list with your explicit consent.
How long we retain your data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We do not store or retain any payment information.
What rights you have over your data
At any time, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Who on our team has access
Members of our team have access to the information you provide us. For example, they can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
We do not share your information with any other third parties.
How we protect your data
When any data is entered into a form on this website the connection is encrypted, using an SSL certificate. All data is stored in a secure database, which can only be viewed by staff who log in to the website admin using a password. We are constantly monitoring our website for potential security breaches.